Complaint and Conflict Resolution

· October 6, 2021

Introduction

Complaint and Conflict Resolution Course is designed to help you spot, deal, and resolve complaints and conflicts that you may encounter within the care profession and prevent and avoid getting into tricky situations.

Objective

The objective of this training is to deliver an understanding of Complaint and Conflict Resolution

  • What are complaints and conflict resolution within the care industry
  • Why do care professionals need to resolve complaints and conflicts
  • When is complaint and conflict resolution necessary?
  • Where can complain and conflict resolution be implemented

What you will learn

This training will deliver

  • What is a complaint
  • Unofficial complaints
  • Inner and outer complaints
  • Complaints in healthcare
  • Surface and deep components
  • Why do people complain
  • What type of complaints are there?
  • What to do when you receive a complaint
  • Personal complaints
  • Complaints and Abuse
  • How to respond to complaints
  • Common healthcare complaints
  • Positive complaint theory
  • The NHS protect
  • Conflict
  • Common-Law
  • Legislation
  • Betaris Box
  • Communication
  • What creates conflict
  • What should I do in a conflict?
  • Physical restraint
  • Security Staff
  • After-effects of incidents

Time: 1 hour 

Not Enrolled

Course Includes

  • 17 Lessons
  • 1 Quiz
  • Course Certificate

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What's your experience? We'd love to know!
Collins
Posted 2 months ago
Excellent course.

The content was very easy to understand.

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